Simply put, our policy is that we don’t have a policy. The reason is simple; because we understand that every business transaction is unique and every customer is unique. With this fact in mind we simply customize our service to fit your needs. It has always been our goal to do whatever is necessary, within reason, in order to satisfy the needs of our customers. Free gift wrapping, free estimates, consultations and professional advice, personal pick up and delivery, private appointments, getting special pieces in for viewing and one-of-a-kind jewelry designing are just some of the customized services we offer.
We guarantee each and every piece we sell against defects in quality or craftsmanship for as long as you own it. If something happens to any Bernie Fields piece that is not the result of normal use or wear than we will do what we can to repair or replace that piece. We stand behind every item we sell, every repair we take in and every appraisal we write.
Bring us your ideas and your imagination, even your own diamonds and gemstones, and we can create a custom-designed piece just for you. We are proud to offer this service which allows you to take those special heirloom jewels you may have sitting in a jewelry box and turn them into beautiful new wearable pieces. We work with many skilled jewelers and goldsmiths who have been hand crafting quality jewelry for decades. We also work with talented jewelry designers who use old fashion techniques as well as the most cutting edge design software to manufacture you custom piece with precision.
We offer both jewelry and watch repair services through our Westbrook, CT store. Our skilled jewelers have many years of experience repairing, refinishing and crafting jewelry using all types of stones and metals. Although every job is unique and there are always exceptions, most basic repairs are completed within ten days. Our repair work is completed by our own qualified jewelers.
Watch repair services are available for most watches. We are an authorized service center for Rolex, Maurice Lacroix, Paul Picot and Swiss Army brand watches. Although not officially certified by every watch company, our watch technicians are qualified to service many Swiss brands. Most basic repairs such as batteries and straps are completed while you wait.
Both insurance and estate value appraisals are available on an appointment basis. All appraisals are done in-house by our own GIA trained and certified gemologist who has over 25 years of experience in the business. Call for a free consultation or to set up an appointment. Each piece we sell at Bernie Fields is accompanied by an official insurance appraisal free of charge.
Fine jewelry is a precious possession that is designed and crafted to last a lifetime. However, proper care is required to assure the lasting qualities of each piece. Use the following guidelines as a way to keep your jewelry beautiful and wearable for life.